Privacy Policy - Safarni

Last updated: October 2, 2026

Safarni is a travel and bus ticket booking service in Sudan. We respect the privacy of our users and are committed to handling personal information responsibly. This Privacy Policy explains what information may be collected, how it is used, how it may be shared, and how users can contact us regarding their information.

1. Information We Collect

Depending on the features used, Safarni may collect information necessary to provide its services.

• Name and phone number: Used to identify and process booking requests and contact users when necessary.
• Trip information: Such as departure city, destination, travel date and trip details.
• Booking information: Such as booking status, ticket information and information related to the requested trip.
• Device and application information: Such as device type, operating system version and application version, where necessary for diagnostics and service improvement.
• Network information: Basic connectivity information may be used to determine whether the device is connected to the internet.

2. How We Use Information

• Process and manage travel booking requests.
• Contact users regarding their bookings.
• Confirm bookings and provide booking updates.
• Provide travel and route information.
• Provide customer support.
• Diagnose technical problems and application errors.
• Improve the performance and reliability of our services.
• Protect our services against unauthorized use.
• Comply with applicable legal requirements.

3. Sharing Information With Transport Companies

When a user submits a booking request, information necessary to fulfill that request may be shared with the relevant transport company or travel service provider.

We aim to limit shared information to what is reasonably necessary to provide the requested service.

4. Third-Party Service Providers

Safarni may use third-party technology and infrastructure providers to operate its services. These providers may process information only as necessary to provide the relevant technical services.

5. Firebase and Cloud Services

Safarni may use Google Firebase or similar cloud services for application infrastructure, databases, authentication, diagnostics, or other functionality required to operate the application.

6. Payment Information

If electronic payment is provided through a third-party payment provider, payment information may be processed directly by that provider under its own privacy policy and terms.

Safarni does not intend to store complete payment card information when payment is processed by an external payment provider.

7. Permissions

The application may request permissions required for specific functionality.

Internet Access

Internet access is required to communicate with Safarni servers, retrieve travel information, submit booking requests and receive updates.

Network State

Network information may be used to determine whether the device has an internet connection before performing network operations.

8. Location Information

Safarni does not require precise location information unless a specific feature requires it and the appropriate permission is requested from the user.

9. Customer Support and Messages

If a user contacts Safarni through customer support or messaging functionality, messages and related information may be retained as necessary to respond to the user, manage requests and improve customer support.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage bookings, provide support, resolve disputes and comply with applicable legal or operational requirements.

11. Data Deletion Requests

Users may request deletion of their personal information by contacting us. Certain information may need to be retained when required for legal, transaction or legitimate operational purposes.

Email: safriapp@gmail.com

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

Communications with Safarni servers are encrypted where supported. However, no internet service can guarantee absolute security.

13. Cookies and Similar Technologies

The Safarni website may use cookies or local storage where needed for website functionality, security or improving the user experience.

14. Third-Party Services and Links

The application or website may contain links to third-party services, including app stores, payment providers and technical service providers. Their data practices are governed by their own privacy policies.

15. Children

Safarni is intended for general users and is not designed to knowingly collect personal information from children below the applicable legal age without an appropriate legal basis.

16. User Rights

Depending on applicable laws, users may have rights concerning their personal information, including requesting access, correction or deletion where applicable.

17. Changes to This Policy

We may update this Privacy Policy when our services, application functionality or legal requirements change. The "Last updated" date at the top of this page will be updated when changes are made.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us:

Email: safriapp@gmail.com

Phone: +249 12 244 6554